Bank of Scotland Plc

Financial Ombudsman decision DRN6160319 Not upheld

Not upheldoutcome, as published by the Ombudsman

£8,000redress stated in the decision

Mon Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

This complaint is about Mr and Mrs O’s mortgage account with Bank of Scotland plc (trading as Halifax).Mortgage administration

It’s clear that there’ve been times when Mr and Mrs O’s letters weren’t responded to when Halifax should’ve written back.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6160319.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.