Bank of Scotland Plc

Financial Ombudsman decision DRN6157150 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr A is unhappy that Bank of Scotland plc (Halifax) allowed payments to leave his account after he had told them he had lost his cardCard dispute or chargeback

Halifax accepted Mr A had received poor service as it had failed to deactivate his cardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6157150.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.