Santander UK Plc
Financial Ombudsman decision DRN6155192 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander issued a letter advising O of its intention to close its account in July 2014.Account closed or refused
O, a charity, complains that it was unable to access the funds in its account with Santander UK Plc leading up to its closure.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6155192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.