Barclays Bank Plc
Financial Ombudsman decision DRN6153165 Not upheld
Not upheldoutcome, as published by the Ombudsman
£375redress stated in the decision
Mon Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
banks have an obligation to treat customers in financial difficulty positively and sympathetically.Treatment in financial difficulty
Mrs M complains that the charges Barclays Bank PLC applied to her account caused her to be in financial hardship.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6153165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.