Bank of Scotland Plc

Financial Ombudsman decision DRN6141352 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mrs A complained to Halifax that it had mis-sold the mortgage because she didn’t have all the information she needed to make an informed choice.Product mis-sold

Mrs A complains that Bank of Scotland plc, trading as Halifax, allowed a fraudulent mortgage to be taken out in her name and then it refused to take back the propertyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6141352.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.