Virgin Money plc
Financial Ombudsman decision DRN6132534 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
He’s also unhappy that his account was closed.Account closed or refused
Mr P complains that Virgin Money Plc unfairly applied a late payment fee to his account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6132534.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.