Barclays Bank Plc
Financial Ombudsman decision DRN6127603 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
complain that Barclays Bank Plc unfairly refused their application to port their mortgageMortgage administration
Barclays took too long to deal with their applications. It didn’t make appointments they asked for, kept them waiting on the phone and didn’t respond to emails.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6127603.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.