Bank of Scotland Plc

Financial Ombudsman decision DRN6085597 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs T complains that Bank of Scotland plc, trading as Halifax, will not repay her the balance of her savings accountAccount closed or refused

The adjudicator didn’t recommend that the complaint should be upheld. He concluded that it was mostly likely that the account had closed sometime between 1993 and 1995 because all open accounts, whether dormant, inactive or not, were migrated onto a new system then.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6085597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.