Santander UK Plc
Financial Ombudsman decision DRN6081713 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Account Fee of £225 would also be payable or that daily interestCharges and fees
didn’t tell them about all the fees they would have to pay if they paid their mortgage off earlyMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6081713.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.