Bank of Scotland Plc

Financial Ombudsman decision DRN6047518 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs W complains about the way Bank of Scotland plc handled matters when she reported a credit card transaction she didn’t recognise.Card dispute or chargeback

Halifax acknowledged that it hadn’t handled the problem as well as it might have done, and in particular had given conflicting information about how it would deal with things.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6047518.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.