Barclays Bank Plc
Financial Ombudsman decision DRN6044468 Upheld
Upheldoutcome, as published by the Ombudsman
£295redress stated in the decision
Mon Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
Mr W is unhappy that Barclays Bank PLC didn’t accept his chargeback request for a failed cash machine transactionCard dispute or chargeback
Barclays acknowledged the delay in dealing with Mr W’s claimPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6044468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.