Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN6020414 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr M complains that Bank of Ireland (UK) Plc (BOI) has acted negligently in allowing two payments to be taken from his account.Unauthorised transaction

It (BOI) told Mr M that if he could provide evidence that he had returned the items, it would consider a chargeback request.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6020414.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.