HSBC Bank plc

Financial Ombudsman decision DRN6016775 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr and Mrs R complain that HSBC Bank Plc has unreasonably and unfairly refused to repay the early repayment charge they’ve paid.Charges and fees

The focus of this complaint is really about the wording used by HSBC in its documents sent to Mr and Mrs R to explain when the charge would be repaid.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6016775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.