Bank of Scotland Plc

Financial Ombudsman decision DRN6003151 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

He asks that Lloyds refunds charges applied to the account and re-instates free banking.Charges and fees

Lloyds has agreed to refund charges applied to his account up to the end of May 2014 and pay compensation of £75. I find this is fair and reasonable in the circumstances.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6003151.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.