National Westminster Bank Plc

Financial Ombudsman decision DRN5932030 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Miss A complained that National Westminster Bank plc wouldn’t reimburse seven transactions that were made using her debit card. She said she neither made nor authorised them.Unauthorised transaction

She also complained that the bank blocked her account and wouldn’t allow her access to funds for some time while it investigated what had happened.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5932030.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.