Bank of Scotland Plc

Financial Ombudsman decision DRN5922783 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss M complains about the way Bank of Scotland plc (trading as Halifax) treated her when she was looking to repay her mortgage account.Mortgage administration

Miss M is also unhappy with how Halifax dealt with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5922783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.