Bank of Scotland Plc

Financial Ombudsman decision DRN5909269 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

He also complains that Lloyds took too long to refund him the money it has already paid him. And he wants an apology because his local branch did not help him with his financial difficulties.Treatment in financial difficulty

Mr W wants Lloyds Bank PLC to refund him six years’ worth of overdraft charges and interest.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5909269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.