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Countrywide Principal Services Limited
Financial Ombudsman decision DRN5867169 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,825redress stated in the decision
Mon Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
he wasn’t told about the early repayment charge (ERC) he’d have to pay to his existing lender on redemption of the mortgage on his residential propertyCharges and fees
Mr O has complained about poor customer service received from Countrywide Principal Services LimitedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5867169.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.