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Link Financial Outsourcing Limited

Financial Ombudsman decision DRN5865727 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr A had a mortgage with a bank. The account fell into arrears.Mortgage administration

Link failed to respond to any of his enquiries, so the adjudicator assessed the complaint on the basis of the information available to him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5865727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.