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Link Financial Outsourcing Limited
Legal entity: Link Financial Outsourcing Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 07059696, incorporated October 2009
149banking decisions
32.9%uphold rate
100not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 48 | 17 | 35.4% |
| Treatment in financial difficulty | 38 | 14 | 36.8% |
| Complaint handling | 36 | 13 | 36.1% |
| Service failure | 15 | 9 | 60.0% |
| Support for vulnerable customers | 15 | 6 | 40.0% |
| Charges and fees | 11 | 4 | 36.4% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FCA | 2025-H1 2025-01-01 to 2025-06-30 | 25.0% | — | 12 | — |
| FOS | 2025-H2 | 34.5% | — | — | 342 |
| FOS | 2025-H1 | 34.1% | — | — | 208 |
| FOS | 2024-H2 | 39.0% | — | — | 140 |
| FOS | 2024-H1 | 23.2% | — | — | 119 |
| FOS | 2023-H2 | 29.1% | — | — | 125 |
| FOS | 2023-H1 | 30.0% | — | — | 113 |
| FOS | 2022-H2 | 31.0% | — | — | 111 |
| FOS | 2022-H1 | 35.0% | — | — | 88 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.