Barclays Bank Plc
Financial Ombudsman decision DRN5863528 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The second error occurred in July 2017 when Barclays wrote to say that arrears of £1,770.07 had been capitalised on 17 March 2017. In fact the date this had happened was 17 March 2012.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5863528.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.