Bank of Scotland Plc

Financial Ombudsman decision DRN5852720 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr S complains about the poor service he received from Bank of Scotland plc (trading as Halifax) when he applied for a mortgage.Mortgage administration

Halifax accepts that Mr S received poor customer service, in particular when trying to contact the mortgage adviser, and its communication was poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5852720.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.