Barclays Bank Plc
Financial Ombudsman decision DRN5845392 Not upheld
Not upheldoutcome, as published by the Ombudsman
£295redress stated in the decision
Wed Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr L was suffering financial difficulties and was in arrears with his Barclays loan. So a resolve loan was agreed with BarclaysTreatment in financial difficulty
debiting fees from his account when it agreed it wouldn’t do thisCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5845392.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.