Bank of Scotland Plc

Financial Ombudsman decision DRN5842637 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

delay by Bank of Scotland plc (trading as Halifax) in responding to a request from his solicitor about a second charge on his propertyMortgage administration

Halifax has accepted that the six month delay in providing the information Mr S’s solicitor had asked for was unacceptableService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5842637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.