Bank of Scotland Plc

Financial Ombudsman decision DRN5838908 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Halifax had been sending their correspondence to both their and Ms T’s ex-husband’s addressMortgage administration

there seems to be a data breach where information held by Halifax has been passed to a third partyData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5838908.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.