Bank of Scotland Plc

Financial Ombudsman decision DRN5837286 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs B complain about the charges Bank of Scotland plc trading as Halifax (Halifax) added to their account when they were having financial difficulties.Treatment in financial difficulty

Mr and Mrs B complain about the charges Bank of Scotland plc trading as Halifax (Halifax) added to their accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5837286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.