Clydesdale Bank Plc
Financial Ombudsman decision DRN5806860 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms R complains that Clydesdale Bank Plc has refused to refund a debit card transaction made to a company which is now in liquidation.Card dispute or chargeback
Clydesdale recognises there was a delay in dealing with Ms R’s complaint. It has offered Ms R £100 compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5806860.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.