NRAM Limited

Financial Ombudsman decision DRN5794116 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They question the interest, fees and charges applied to their accountCharges and fees

miscalculated the balance of their account and wrongly asked them to pay the shortfallMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5794116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.