Barclays Bank Plc
Financial Ombudsman decision DRN5789810 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,626redress stated in the decision
Thu Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr M has been in arrears on the mortgage account since 2014, after he was made redundant. The arrears balance had reached £15,799.81 in January 2018.Treatment in financial difficulty
Mr M complains about the way Barclays Bank Plc (trading as Woolwich) have treated him in relation to his mortgage. He feels they’ve inflated the outstanding mortgage balance, and haven’t accounted for all of the payments he’s made to the account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5789810.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.