HSBC Bank plc

Financial Ombudsman decision DRN5772254 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr B complains that he’s being held responsible by HSBC Bank Plc for money that was taken out of his account.Unauthorised transaction

The bank’s records confirmed Mr B’s genuine card had been used to carry out the spending and withdrawals.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5772254.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.