Bank of Scotland Plc

Financial Ombudsman decision DRN5768515 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs E complains about the way Bank of Scotland plc have treated her since her interest-only mortgage term ended.Mortgage administration

She was also unhappy that the bank’s communication had been unclear.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5768515.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.