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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN5759300 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr and Mrs O complain that Northern Rock (Asset Management) plc (“NRAM”) has not treated them fairly whilst they have been experiencing financial difficulties.Treatment in financial difficulty
continued to add interest and charges to their mortgage accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5759300.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.