Lloyds Bank PLC

Financial Ombudsman decision DRN5754736 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

she incurred bank fees when it re-debited the transaction to her account without warning her.Charges and fees

Miss M complains that Lloyds Bank plc processed a chargeback request incorrectly.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5754736.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.