Barclays Bank Plc
Financial Ombudsman decision DRN5737722 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Barclays should confirm to Miss A that there is no impact on her credit file or rectify any adverse information that might show on her credit recordCredit file reporting
Barclays has admitted that a mistake was made in May 2014 when the new fixed rate was set up. It applied around £2,000 of additional interest to Miss A’s mortgage account in errorMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5737722.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.