Mortgage Express
Financial Ombudsman decision DRN5725337 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Ms H complains that Mortgage Express (ME) has gone back on its agreement to allow her to convert her mortgage to interest-only (IO) for the full term it has left to run.Mortgage administration
Ms H’s broker wrote to ME asking if the mortgage could be switched to IO due to Ms H’s financial difficulty.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5725337.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.