Barclays Bank Plc
Financial Ombudsman decision DRN5705401 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss B complains that her savings account card was used without her consent to make cash machine and Assisted Service Device (or ASD) withdrawals on several occasions between March and November 2018.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5705401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.