Lloyds Bank PLC

Financial Ombudsman decision DRN5698280 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr M complains that in 2013/2014, he instructed Lloyds Bank Plc (Lloyds) to close all his accounts but they failed to do so.Account closed or refused

unbeknown to him, an account was left open and over time overdraft charges have been applied to it.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5698280.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.