Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN5684933 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Interest and rates

In the Ombudsman’s words

Bank of Ireland (UK) Plc’s procedures when it made Mrs G’s savings account dormantFunds blocked or frozen

reducing the interest rate without telling herInterest and rates

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5684933.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.