Barclays Bank Plc
Financial Ombudsman decision DRN5681242 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Barclays did not treat her fairly when she told it about her financial difficultiesTreatment in financial difficulty
refund all account charges applied between January 2011 and the date on which Barclays eventually closed the accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5681242.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.