Bank of Scotland Plc

Financial Ombudsman decision DRN5656007 Not upheld

Not upheldoutcome, as published by the Ombudsman

£119redress stated in the decision

Thu Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr S complains about the service provided by Lloyds Bank PLC (Lloyds) when he requested that his account was to be closed.Account closed or refused

He also said that he didn’t receive a final response letter in the time that Lloyds promised it to him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5656007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.