Bank of Scotland Plc

Financial Ombudsman decision DRN5641438 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

They say the charges for using any unplanned overdraft were not explained at the time of opening the accountCharges and fees

Mr R and Miss S complain Bank of Scotland PLC (trading as Halifax) mis-sold them an overdraft facilityProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5641438.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.