Barclays Bank Plc
Financial Ombudsman decision DRN5638540 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc unfairly and unreasonably delayed their mortgage application, failed to communicate generallyMortgage administration
Barclays accepts that it did cause unnecessary delays to the application and didn’t communicate well with Mr O and Mrs F.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5638540.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.