TSB Bank plc

Financial Ombudsman decision DRN5635724 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

I’m satisfied from the evidence that Mr T himself made the payments he now disputes; that they were authorised by him (which he admits); and that there’s no evidence to show that the payments were duplicated by another account with another bank.Account closed or refused

Mr T’s complaint against TSB Bank plc (TSB) is that it won’t refund him for payments made from his account which he says are duplicates.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5635724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.