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British Credit Trust Holdings Ltd

Financial Ombudsman decision DRN5625281 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

they were told there was outstanding money owed under the agreement, including for damage to the carCharges and fees

it was reported on Mrs M’s credit file that the car was repossessed, when in fact the agreement had been voluntarily terminatedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5625281.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.