Bank of Scotland Plc

Financial Ombudsman decision DRN5615962 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss H complains that Bank of Scotland plc, trading as Halifax, treated her unfairly when it told her that she’d have to repay her mortgage in full, immediately.Mortgage administration

There were clearly deficiencies in Halifax’s responses to Miss H. It didn’t reply as fully or as promptly as Miss H required.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5615962.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.