Bank of Scotland Plc

Financial Ombudsman decision DRN5597465 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Halifax wasn’t able to meet the level of service she expected. For this reason it told Miss W that it would now look to close all of her accounts within 60 days.Account closed or refused

Miss W complains that Bank of Scotland plc, trading as Halifax communicated poorly with her when it gave her notice it was closing her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5597465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.