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J.P. Morgan Europe Limited
Financial Ombudsman decision DRN5597287 Upheld
Upheldoutcome, as published by the Ombudsman
£15,820redress stated in the decision
Sun Sep 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
won’t refund him for cash withdrawals he didn’t authorise in 2016 and 2017 totalling £19,320.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5597287.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.