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Financial Ombudsman decision DRN5589183 Upheld
Upheldoutcome, as published by the Ombudsman
£65redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
has not refunded a credit broking feeCharges and fees
The Finance Facility says it sent Mr M a final response explaining that he was entitled to a refund but had to wait six months for this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5589183.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.