Barclays Bank Plc
Financial Ombudsman decision DRN5580014 Upheld
Upheldoutcome, as published by the Ombudsman
£20,000redress stated in the decision
Mon Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr P complains Barclays Bank PLC closed his current and savings account without notifying himAccount closed or refused
When Mr P discovered his account was closed this placed him in financial difficulty as he says this was his main account. He told Barclays he had no access to other money. I think Barclays should have done more to help him at this point.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5580014.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.