Bank of Scotland Plc

Financial Ombudsman decision DRN5564983 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Due to the time that had passed between Mr C opening the ISA and the transfer being successful, the interest rate applicable to the ISA had also changed.Interest and rates

Mr C is unhappy that the funds in his Bank of Scotland plc cash ISA were not made available to him on the original maturity date.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5564983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.